FAQ

Billing & Payment

  • What forms of payment do you accept online?

    We accept all major credit cards and Atwoods Gift Cards.  We will have the ability to accept Atwoods Credit Cards in the future.  If you see an item that is available online only and wish to make this purchase with your Atwoods credit card please visit your local store to make this purchase.

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  • What forms of payment do you accept in stores?

    Cash, all major credit cards, Atwoods Credit Cards, Atwoods gift cards and bank checks.

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  • How can I apply for an Atwoods Credit Card?

    You can visit your local Atwoods store to fill the application out in person or you can apply online HERE

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  • How can I check my balance on my gift card?

    You can check the Balance of your Gift Card by taking it to your local store.

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  • Can I place a tax-exempt order online?

    Please contact our Customer Service representatives at 1-844-4ATWOOD for assistance.

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Atwoods.com Account

  • Why should I create an account?

    Creating an account allows all of our customers to keep their information in one place.  Track your orders, reset your password, set up Autoshipments, create easy returns, and reorder your favorite products.  While creating an account allows the user an easy way to handle their orders, it is not necessary to create an account to place an order.

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  • How do I create an account?

    Please select the Login|Register link at the top right-hand corner of the page or click HERE

  • What does Atwoods do with my personal information?

    Information stored is used for your orders only, we do not sell any information to any third party company.

  • Privacy Policy/Terms & Conditions

    View our Terms & Conditions and Privacy Policy below: 

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Orders and Shipping

  • Can I place an order over the phone?

    Absolutely!  Phone orders can be placed by calling Customer Service at 1-844-4ATWOOD (1-844-428-9663) Monday – Friday from 8:00am – 5:00pm CST.  One of our representatives will be more than happy to help you.

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  • How much will it cost to have my order shipped to me?

    You will need to add all of the items to your cart to calculate shipping.  Click the cart icon at the top of the web browser, on the drop down screen select View Shopping Cart.  In the Summary section enter your City, State & Zip Code into the fields to calculate shipping.

    You can also calculate this information at check out by entering your City, State & Zip Code information.  Shipping will calculate at the bottom of the page.

  • Do you offer Free Shipping?

    Not at this time.

  • How long will it take for my order to ship?

    Orders are processed Monday – Friday and should process within 24 hours of receipt.  Orders placed over the weekend will not process until the next business day.  Large items including freight shipped items can take up to 3 -5 business days.  Items shipped directly from the Manufacturer can take up to 7-10 business days to process, these items will state this in the product description.

  • How will my order ship?

    You will be able to select your method of shipping at checkout.  Most items will ship either FedEx or UPS Ground and can take anywhere from 3 – 7 business days to arrive depending on the method selected and the final destination of the order. 

  • Can I have an item shipped to my local store?

    Not at this time, we are working on bringing this option to our site in the near future. 

  • Do you have Overnight or Two Day shipping?

    Not at this time.

  • Where do you ship? Can you ship internationally?

    We do not ship outside of the United States.  Due to CA Prop 65 we are no longer shipping to the state of California, for more information about Prop 65 click HERE

  • I received my order but it is incorrect or damaged.

    Please contact our customer service team at 1-844-4ATWOOD.  Please have your order number ready when calling.  We will send you a label for your return and work on rectifying your orders.  If the order is damaged images may be needed and instructions will be provided on how to submit these images.

  • My order is showing it has been delivered, but it is nowhere to be found.

    Please contact our customer service team at 1-844-4ATWOOD.  Please have your order number ready when calling.  Our team members will attempt to locate your package with the shipper, if the package cannot be located and can be replaced our team will work on getting a new item sent.  If the items cannot be replaced then the appropriate refund will be issued.

Online Return Policy

  • View our Online Return Policy Here:

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In Store Policies

  • Do You Price Match?

    Yes, we do price match.  This option is only available in our stores and certain restrictions apply.  Please visit your local ATWOODS store for more information.

  • Do you have a Layaway program?

    Yes, we do offer a year-round gun layaway program and select seasonal programs.  Please visit your local ATWOODS store for more information.

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  • I ordered an item online, can I return it to the store?

    The majority of products are available in all of our stores, however, some items may not be available in smaller locations or based on regions or may ship directly from the manufacturer and are only available online. 

  • Are all of the products online in my local store?

    The majority of products are available in all of our stores, however, some items may not be available in smaller locations or based on regions or may ship directly from the manufacturer and are only available online. 

Autoship

  • How do I join the autoship program?

    Joining is easy.  You can select your autoship option while browsing your favorite pet food products.  Just select the frequency and quantity and add them to your cart.

  • What will happen after I join the autoship program?

    Once you complete your purchase you will receive an email confirming your enrollment.  We will place your autoship orders automatically according to your selected frequency and you will be billed on the day your order is scheduled to ship.  We will send you an email reminder 5 days before each autoship order.  You will also receive email notifications regarding other important information related to your autoship account. (I.e. if your item is discontinued or out of stock, if you cancel your enrollment and order confirmations)

  • How do I make changes to my autoship order?

    Autoship orders can be managed in the Autoship section located in your account.

    Change or Skip a Delivery

    • You can pause your shipments in the Autoship section, simply click on Pause and your shipments will be placed on hold until you are ready. Once you have decided you are ready to begin receiving these items again simply reactivate your autoship program.  Once the item is reactivated it will ship within 24 hours and your autoship will update with the reactivation date.

    Cancel Autoship

    • You can cancel your autoship order before it is processed. Simply log in to your account and select My Autoship, you will have the option to cancel located underneath your Autoship number.  Once your Autoship is cancelled it cannot be reactivated, you will just need to place a new order when you are ready to reactivate it.

  • Can I edit my Autoship Order?

    You can edit your payment information and shipping information on any autoship order.  If you need to increase or decrease the quantity of your order simply cancel your current autoship order and replace a new order for the new quantity. 

     

  • Autoship Terms

    Autoship items will ship automatically until you cancel or pause your autoship order.  By placing this order, you are authorizing us to charge your card for future orders at the frequency and quantity you selected.  The actual cost of each shipment may vary depending on the frequency and quantity chosen.  For customer service, please call 1-844-4ATWOOD (1-844-428-9663)

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