Frequently Asked Questions
Frequently Asked Questions

Billing & Payment

  • What forms of payment do you accept online?
    We accept all major credit cards and ATWOODS Gift Cards, the ATWOODS Synchrony Credit Card and PayPal.

  • What forms of payment do you accept in stores?

    Cash, all major credit cards, Atwoods Credit Cards, Atwoods gift cards and bank checks.

  • How can I apply for an Atwoods Credit Card?

    You can visit your local Atwoods store to fill the application out in person or you can apply online HERE

  • How can I check my balance on my gift card?

    You can check the Balance of your Gift Card by taking it to your local store.

  • Can I place a tax-exempt order online?

    Yes, you will need to be set up as a Tax Exempt customer in our stores in order for to be set up online. Please contact our Customer Service representatives at 1-844-428-9663 for assistance. At this time we do not accept re-seller exemptions for online purchases. Please visit your local store for these purchases.

  • Can I place an order using my Atwoods Credit Card and Gift Card?

    Not at this time.  Due to Synchrony finacing offers we are unable to process an ATWOODS Credit Card and gift card in the same transaction.

Atwoods.com Account

  • Why should I create an account?

    Creating an account allows all of our customers to keep their information in one place.  Track your orders, reset your password, set up Autoshipments, create easy returns, and reorder your favorite products.  While creating an account allows the user an easy way to handle their orders, it is not necessary to create an account to place an order.

  • How do I create an account?

    Please select the Login|Register link at the top right-hand corner of the page or click HERE

  • What does Atwoods do with my personal information?

    Information stored is used for your orders only, we do not sell any information to any third party company.

  • Privacy Policy/Terms & Conditions

    View our Terms & Conditions and Privacy Policy below: 

    Privacy Policy

    Terms & Conditions

Orders and Shipping

  • Can I place an order over the phone?

    Absolutely!  Phone orders can be placed by calling Customer Service at 1-844-4ATWOOD (1-844-428-9663) Monday – Friday from 8:00am – 5:00pm CST.  One of our representatives will be more than happy to help you.

  • How much will it cost to have my order shipped to me?

    You will need to add all of the items to your cart to calculate shipping.  Click the cart icon at the top of the web browser, on the drop down screen select View Shopping Cart.  In the Summary section enter your City, State & Zip Code into the fields to calculate shipping.

    You can also calculate this information at check out by entering your City, State & Zip Code information.  Shipping will calculate at the bottom of the page.

  • Do you offer Free Shipping?

    Not at this time.

  • How long will it take for my order to ship?

    Orders are processed Monday – Friday and should process within 24 hours of receipt.  Orders placed over the weekend will not process until the next business day.  Large items including freight shipped items can take up to 3 -5 business days.  Items shipped directly from the Manufacturer can take up to 7-10 business days to process, these items will state this in the product description.

  • How will my order ship?

    You will be able to select your method of shipping at checkout.  Most items will ship either FedEx or UPS Ground and can take anywhere from 3 – 7 business days to arrive depending on the method selected and the final destination of the order. 

  • Can I have an item shipped to my local store?

    Not at this time, we are working on bringing this option to our site in the near future. 

  • Do you have Overnight or Two Day shipping?

    Not at this time.

  • Where do you ship? Can you ship internationally?

    We do not ship outside of the United States.  Due to CA Prop 65 we are no longer shipping to the state of California, for more information about Prop 65 click HERE

  • I received my order but it is incorrect or damaged.

    Please contact our customer service team at 1-844-4ATWOOD.  Please have your order number ready when calling.  We will send you a label for your return and work on rectifying your orders.  If the order is damaged images may be needed and instructions will be provided on how to submit these images. For Freight shipped orders, all items must be inspected before you sign for them. If damage is found refuse the item with your driver and contact our customer service team at 1-844-4ATWOOD to proceed.

  • My order is showing it has been delivered, but it is nowhere to be found.

    Please contact our customer service team at 1-844-4ATWOOD.  Please have your order number ready when calling.  Our team members will attempt to locate your package with the shipper, if the package cannot be located and can be replaced our team will work on getting a new item sent.  If the items cannot be replaced then the appropriate refund will be issued.

  • What if my order is missing?

    Most shipments will be delivered by 5-7 business days after you receive your tracking information.  Delays may affect this based on severe weather in your area.  Any delay in shipment should be reported to our Customer Service team after 7 business days.  You have 30 days from the ship date to report your shipment missing.

  • Freight Shipping


    • Freight shipped items ordered directly from the manufacturer cannot be cancelled once the order is placed.  Items shipped direct will state that the order cannot be cancelled once it is placed directly on the product description.
    • Freight items shipped from ATWOODS direct can be cancelled within 1 hour of order placement via phone or e-mail.  If the order is not cancelled within that time, we cannot guarantee cancellation.
    • All freight shipped items require a signature for delivery and will only be delivered Monday – Friday.  Freight drivers will be in contact with you 24 hours prior to delivery to schedule a delivery time.  Please ensure you are tracking your delivery once your tracking notice has been sent.  If you need assistance tracking your order, please contact us at 1-844-428-9663.
    • All freight orders should be inspected with the driver to ensure your product(s) has arrived in satisfactory condition.
    • If your order arrives damaged, you must refuse delivery.  Any damaged item signed for at delivery is not eligible for replacement or return.
    • Any freight order that is refused for any reason other than damaged, will not be accepted and is subject to a 20% restock fee and any freight charges (original and return) incurred.
    • By placing an order, you agree that you have read, understood, and agreed to the terms above.

Online Return Policy

In Store Policies

  • Do You Price Match?

    Yes, we do price match.  This option is only available in our stores and certain restrictions apply.  Please visit your local ATWOODS store for more information.

  • Do you have a Layaway program?

    Yes, we do offer a year-round gun layaway program and select seasonal programs.  Please visit your local ATWOODS store for more information.

  • I ordered an item online, can I return it to the store?

    The majority of products are available in all of our stores, however, some items may not be available in smaller locations or based on regions or may ship directly from the manufacturer and are only available online. 

  • Are all of the products online in my local store?

    The majority of products are available in all of our stores, however, some items may not be available in smaller locations or based on regions or may ship directly from the manufacturer and are only available online. 

Only registered users vote. Please Sign in or create an account
Select a store
Use my Current Location

- or use your current location -