Maxwell's Hardware

FAQ

ONLINE ORDER SUPPORT

Do I need an account to place an order?
No, you can make an online purchase as a guest. Creating an account allows you to move through the checkout process faster, create a Wishlist, manage your tax exemption information and review your order history.
Can I place an order over the phone?
Absolutely! Phone orders can be placed by calling Customer Service at 1-844-ATWOOD (1-844-428-9663) Monday – Friday from 8:00am – 5:00pm CST. One of our representatives will be more than happy to help you.
Can I add my tax exemption to my online order?
You can upload your Tax Exemption information in your online account. Our customer accounts team will be in contact with you within 24 hours to confirm the account is set up correctly.
Can I pick up my order in store?
Atwoods Pick Up is available for items currently available at your selected store. At this time items only available for Ship to Home cannot be sent to your local store for pick up. Once the order is placed you will receive an order confirmation email followed by a second email notifying you that your order is ready for pick up. Please wait for your pick up confirmation before visiting the store. We strive to have orders ready within 3 hours, but it may vary depending on the size of the pick up order. A valid photo ID is required for pick up. If your order is not picked up within 3 business days, we will cancel and issue a refund to the form of payment used on your original order. If you are unable to pick up the order within the 3-day period For our Rural customers who may experience delivery issues on freight shipped items, please contact our customer service team at 1-844-428-9663.
What do I need to pick up my Online Order?
A valid photo ID that matches the name used on the order.
Can someone else pick up my order?
Yes, you can place the order with the name of the person who will be picking up the order. You will need to ensure that your billing information matches what is listed with your banking institution for the order to process correctly.
Why is my order only allowing Atwoods Pick Up?
Most of our items are available to ship within the United States, however, some items may be restricted for various reasons. You will not be able to select Ship to Home on these items. If you are unsure about whether an item you are interested in can be shipped, please contact our customer service team at 1-844-428-9663.
Why can’t I select my local store for Pick Up?
Stores experiencing power or internet outages will not be available for Online Orders temporarily.
Do you ship Internationally?
We currently do not ship outside of the United States.
Can my order be shipped to California?
Due to Proposition 65, we have suspended all shipments to the State of California. For more information on the California Proposition 65 regulations, click here.
Can my order be edited or canceled?
We can change a shipping address or cancel an order. However, orders can only be canceled within 30 minutes of order placement. If you need to add items to an order or change a store location, the order will need to be canceled and replaced with the additional items or correct store location. Orders placed for pick up will need to be canceled if they were meant to be shipped to your home address.
How do I return my order?
For orders that were shipped to your home or business address you can initiate a return in your online account. Please see our Shipping & Returns page for more information on products that may be excluded from being returned. Orders picked up in the store can be returned directly to one of our store locations. If you have any questions regarding your return, please contact our Customer Service team at 1-844-428-9663.
How do I exchange an item on my order?
At this time, we cannot exchange items ordered online. Items will need to be returned for a refund and the correct items will need to be reordered. Once we receive your return shipment and verify that items have been returned in good condition we will refund for the original order. Items can also be exchanged at your local store if it is more convenient for you. You will need to have your order confirmation available as proof of purchase. For any questions regarding your return, please contact our Customer Service team at 1-844-428-9663.
How long will it take to receive my order?
Please see our Returns & Shipping Page for more information.
What do I do if my package is lost or damaged?
Please see our Returns & Shipping page for more information.

STORE RELATED QUESTIONS

How long do I have to make a return?
You have thirty (30) days* from the purchase date to return or exchange an item at the original purchase price. Returns must be in its original packaging with the original proof of purchase. Manager approval is required for any returns or exchanges made after the 30 days from date of purchase. Some items are excluded from the 30-day window please see our Returns & Shipping page for more information.
Do you Price Match
Yes, please see your local store for more information.
Do you have a layaway program?
We offer a year-round Gun Layaway program and select seasonal programs, please see your local store for more details.
Are pets allowed in your stores?
Yes. Leashed pets are welcome in our stores.
Does Atwoods accept FFL Requests?
Unfortunately, we do not facilitate FFL or FFL transfers currently.

BILLING & PAYMENT

What forms of payment do you accept?
We accept all major credit cards and ATWOODS Gift Cards and PayPal.
What forms of payment do you accept in stores?
Cash, all major credit cards, Atwoods Synchrony Credit Card, Atwoods gift cards and bank checks.
How can I apply for an ATWOODS Credit Card?
You can visit your local Atwoods store to fill the application out in person.
How can I check the balance of my Gift Card?
You can check the balance of your Gift Card by taking it to your local store.

ATWOODS.COM ACCOUNT

How do I create an account?
Please select the Sign In?Register link at the top right-hand corner of the page.
What does Atwoods do with my personal information?
Information stored is used for your orders only, we do not sell any information to any third party company.
Privacy Policy and Terms & Conditions
View our terms & conditions and privacy policy