Returns Policy

ATWOODS ONLINE RETURNS & CANCELLATIONS POLICY

Cancelling an Order

Please contact Customer Service at 1-844-428-9663 as soon as possible.  If your order has already been prepared for shipment* it cannot be cancelled. 

* Items that are shipped by freight or directly from the manufacturer cannot be cancelled.  This applies to, but is not limited to, the following items and manufacturers: King Kutter, Swisher, Agri-Fab, Tarter, Briggs & Stratton Engines, Master Manufacturing, Champion Generators & Accessories, Port-a-Cool, Remco Products, Beco Tillage Products, Harper Trucks, live animals, and gun safes.

Our Return Policy is designed to be as hassle-free and fair as possible.  We want you to be completely satisfied with your purchase but understand sometimes an item needs to be returned or exchanged.  Returns and exchanges can be made within 30 days of receipt.*

*See Exceptions below

To initiate the return process, please contact our Customer Service Team:

Customer Service Hours:  Monday through Friday, 8a-5p, CST. 

Contact us at 1-844-4ATWOOD (1-844-428-9663), or customer.support@shop.atwoods.com and our Customer Service associates will be happy to assist. Please have your order confirmation number available when calling.

The Following Applies to All Online Returns:

  • All returns must be in original packaging with attached tags and paperwork. Only online orders may be returned through Customer Support and all returns will be credited in the original form of payment (i.e. Credit, Debit, PayPal).
  • Stores are unable to issue any type of refund for online orders.
  • Clothing must be in “like-new” condition for resale (unwashed, unworn, and with tags).
  • If a manufacturing defect is found, please call Customer Service for further instructions.
  • O.D. deliveries are not accepted.
  • Product exclusions may apply or may be subject to a restocking fee. Items that are shipped by freight or directly from the manufacturer are not eligible for return.
  • Please allow 7-10 business days for your credit to be applied

Important Exceptions

All sales are final on the following items.

  • Generators
  • Engines
  • Lawn Mowers
  • Tillers
  • Chainsaws
  • Log Splitters
  • Chippers/Shredders
  • Farm Implements
  • Edgers/Trimmers/Blowers
  • Storm Shelters
  • Gas Powered Items

Due to their product nature, ATWOODS cannot accept returns of gas or diesel-powered items once said items have contained oil or gas. Once said items have been used, they must be repaired at an authorized service center under the manufacturer's warranty.

Return Shipping Costs

The customer is responsible for all original and return shipping costs on non-defective items (if you change your mind, order incorrectly, wrong size, etc.). 

If Your Products Arrive Damaged 

Freight Items Damaged in Transit

Before contacting ATWOODS Ranch & Home, please call the carrier (UPS, FedEx, etc.) that delivered your package within 24 hours of receipt.  ATWOODS cannot accept responsibility for damage incurred after a customer has signed for delivered products in good condition. 

Manufacturer Defective Items

If items are damaged or defective upon receiving, please contact us at 1-844-4ATWOOD (1-844-428-9663) or email customer.support@shop.atwoods.com.  Please refer to paperwork included in the packaging on all Final Sale items listed above for Manufacturer’s warranty informatio