ATWOODS FAQ

1. GENERAL QUESTIONS
2. PAYMENT QUESTIONS
3. ORDERS AND SHIPPING
4. RETURNS
5. WARRANTY INFORMATION


GENERAL QUESTIONS

Why do you not sell all of your products online?
    We are currently working towards offering all of our products online.

Why do I need an account?
   To help you keep track of your orders and make checking out easier.

How do I create an account?
    Click the create account link and fill in the information.
    Click here to create an account.

How do I login?
    Click the member’s area link and enter your email address.
    Click here to log in to your account.

What happens if I can’t remember my password?
    You can reset it from the create account or member’s area links or contact customer support. 
    Phone: 1-844-4ATWOOD (289663)
    Email: customer.service@shop.atwoods.com

Privacy Policy/Terms and Conditions
    They are located at the bottom of our website or you can contact customer support for assistance.
    Click here for our privacy policy and our terms and conditions.
    Phone: 1-844-4ATWOOD (289663)
    Email: customer.service@shop.atwoods.com

What does Atwoods do with my personal information?
    We only use your information for internal purposes and never sell any information to any 3rd party companies.

How can I find a local store?
    Put your zip code into the store locator icon at the top of the page. 
    Click here for our store locator.


PAYMENT QUESTIONS

What payment methods do we accept?
    All major credit cards and debit cards and Atwoods gift cards. Atwood's credit cards are not accepted online.

My card was declined but you still charged my account.
    It is a temporary hold that will show for up to 7 days. We haven’t actually charged your account. We will not charge your account until the product ships.

Can I purchase a gift card online?
    You can purchase a gift card online by clicking here.

Where can I apply for an Atwood’s Credit Card?
    Please go to your local Atwoods Ranch and Home store to fill out an application.


ORDERS AND SHIPPING

Are your coupons and rebates good for your products online?
    Unfortunately, our coupons and rebates are only good for in store purchases.

Can I receive a gift receipt?
    Yes

Can I do layaway online?
    Not at this time.

Can I place a special order online?
    Yes,  please contact Customer Support.
    Phone: 1-844-4ATWOOD (289663)
    Email: customer.service@shop.atwoods.com

How can I track my order?
    Click the track order link at the top of the page or enter your order number in then track order box near the bottom of the page.
    Click here to track your order.

What if my order is not correct?
    Please contact customer support via email or phone for assistance.
    Phone: 1-844-4ATWOOD (289663)
    Email: customer.service@shop.atwoods.com

Can I cancel or change my order?
    Please contact customer support via email or phone for assistance.
    Phone: 1-844-4ATWOOD (289663)
    Email: customer.service@shop.atwoods.com

My package is Lost or damaged?
    Please contact customer support via email or phone for assistance.
    Phone: 1-844-4ATWOOD (289663)
    Email: customer.service@shop.atwoods.com

How do I place a tax-exempt order online?
    Tax exempt orders are not available at this time.

Can I ship an order to Alaska or Hawaii?
    Yes

Can I place an order by phone?
    Yes, contact customer support.
    Phone: 1-844-4ATWOOD (289663)

Can I ship internationally?
    Not at this time.

Can I do overnight or two day shipping?
    Not at this time.


RETURNS

What is your return policy?
    Our return policy is available at the bottom of our website or by contacting customer support. 
    Phone: 1-844-4ATWOOD (289663)
    Email: customer.service@shop.atwoods.com

How do I return or exchange an item?
    Contact customer support.
    Phone: 1-844-4ATWOOD (289663)
    Email: customer.service@shop.atwoods.com

Can I return my item to the store?
    Not at this time.


WARRANTY INFORMATION

Who do I contact about my warranty?
    Contact the customer support number in your warranty information. If you lost your documentation or require any further assistance please contact Atwood’s customer support. 
    Phone: 1-844-4ATWOOD (289663)
    Email: customer.service@shop.atwoods.com

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